Simply Dynamics

29th March 2021

Dynamics 365 Release Plan 2021

Dynamics 365 Release Plan 2021 - Microsoft Ignite 2021

(Dynamics 365 Release Plan 2021 Wave 1 describes all new features releasing from April 2021 through to September 2021).

As part the Microsoft 365 Release Updates 2021, Simply Dynamics are delighted to share some of the key Dynamics 365 Release Plan 2021 Wave 1 capabilities and feature updates to help you with your customer experience journey and transform the way you do business.

The 2021 release wave 1 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, Business Central, Customer Insights, and Customer Voice. Below is a brief overview of some of the key areas.

Overview of Dynamics 365 Business Central 2021 Release:

Dynamics 365 Business Central delivers a set of new features designed to simplify and improve the way our partners administer tenants, and the way administrators manage licensing and permissions. Application enhancements expand the integration with Microsoft Teams, add country and regional expansions, and include moves to Visual Studio Code to provide modern development tools, further enhancing the productivity for developers.

Dynamics 365 Business Central is a comprehensive business application solution that is designed and optimized for small and midsized organizations. For 2021 release wave 1, Business Central investments centre on helping customers to get to productive usage faster, whether they are new or existing customers, by providing in-app improvements to help them get started. We continue our geographic expansion, and we improve performance, usability, and printing. To help users be productive even if they make a mistake, we make it easy to correct dimensions for general ledger (G/L) entries, for example.

Seamless service: No matter the industry type of a small or midsized business (SMB), business users expect a dependable service and platform that they can run their business on.

Administration: The Business Central 2021 release wave 1 delivers a set of features designed to simplify and improve the way our partners administer tenants, and the way administrators manage licensing and permissions.

Application: We continue to listen to our customers, and we'll deliver features for some of the most requested areas for improvement, such as banking, payments, and much more.

Better with Microsoft 365: In Business Central 2021 release wave 1, we improve the efficiency of collaborative business processes in Microsoft Teams, and we harden the Excel and Outlook add-ins.

Onboarding: With Business Central 2021 release wave 1, customers can get to productive usage faster.

Modern development tools: As we have moved entirely to Visual Studio Code, we continue to invest in areas that enhance productivity for developers.

Overview of Dynamics 365 Sales 2021 Release:

Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.

Dynamics 365 Sales continues to be the market-leading sales tool that empowers every organization to sell more by understanding their customers and the way they want to buy—powered by data, intelligence, and experiences that people love. Dynamics 365 Sales is cantered on the customer relationship. It helps organizations understand customer needs, drives more relevant and authentic engagements, and makes it more efficient for you to sell.

With the 2021 release wave 1 of Dynamics 365 Sales, we're releasing some exciting new functionality, making some updates and optimizations based on valuable customer feedback, and including some bug fixes. The focus areas included in our 2021 release wave 1 are:

Saving you time: Get tasks done more easily to keep the focus on selling.

Sellers need to take several steps to identify the right customers and the next actions to take. We're excited to introduce more automation and sequences that will adapt to the changing needs and behaviours of your customers. The record side panel will allow you to customize your workspace to your unique business requirements and trigger key actions, all in the same place. The deal manager workspace will allow sellers to quickly view the right deals, get the right context, and act in no more than one click.

Intelligence at your fingertips: Provide data-driven insights to help with decision making.

Sellers want data to help inform their day-to-day decisions, but also require important insights to be surfaced to help parse through the noise. Conversation intelligence will provide insights on top of video calls and calls with multiple participants. New filters in the deal manager workspace will allow sellers to easily find opportunities by searching, quickly setting a column filter, or choosing a time-based slicer. We're also introducing new, out-of-the-box data visualizations that will be both interactive and configurable. Sellers will now also be able to select "stats," out-of-the-box calculated metrics to help them quickly understand their pipeline.

Helping you on the go: Enhancing the mobile experience for sellers on the go.

Field sellers need to be able to manage their work from their mobile devices. With the Dynamics 365 Sales mobile experience, sellers can get up-to-date LinkedIn information on meeting participants, insights about a deal, account and contacts integrated with AI, and easy access to files, notes, emails, and more. Sellers can now also easily manage their activities and take follow-up actions promptly. Lastly, Microsoft Teams customer calls or online meetings can be transcribed and assigned to a Dynamics 365 record, with AI giving sellers access to insights, sentiment, and follow-up actions.

Dynamics 365 Customer Insights 2021 Release:

Audience insights capabilities enable every organization to unify and understand their customer data to harness it for intelligent insights and actions. Audience insights is adding customization and extensibility capabilities of the customer view, additional connectors for data ingestion, better controls for AI-based unification, and capabilities to enable marketing, sales, and service professionals to drive personalized engagements across channels.

Engagement insights capabilities enable individual and holistic interactive analytics over web, mobile, and connected products customer journey touchpoints.

 

How can Simply Dynamics Help ?

 

If you would like to hear more about how Simply Dynamics are helping their Customers get the most out of Dynamics 365 Applications


Contact Aileen Aherne @ Simply Dynamics Now
we will organise to have one of our Dynamics 365 Solution Experts Contact You

| marketing@simplyd.ie | +353 (0) 1 6876 600 |

 

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