Implementation will help web store grow international business.
Simply Dynamics has implemented a Microsoft Dynamics NAV enterprise resource planning (ERP) solution and services for Pittman Traffic.
Pittman Traffic is an Irish owned and family run business established in 1966. It developed a webshop in 2008 and now operates exclusively online, enabling it to grow the business outside of Ireland.
Its business has been growing 30% year on year, and it supplies equipment for tradesmen, construction and the education and leisure industries.
Since moving to a fully online business it has been able to expand its target market and in 2013, 25% if its turnover came from the UK which is expected to increase further in 2014.
The Simply Dynamics solution integrates with Pittman Traffic’s webshop, giving live stock figures and lead times for stock shortages and reflected to customers.
In addition, when large orders are placed, the appropriate manager within Pittman Traffic is alerted to approve the order, providing tight controls and insight of the ordering process for the business.
The new system also integrates with Pittman Traffic’s courier service from GLS to ensure reliable and fast delivery for all customers. Orders received by Pittman Traffic are automatically sent to the shipping agent and once despatched a tracking ID number is sent back into the ERP system.
The next phase in Pittman Traffic’s expansion includes selling its products worldwide via Amazon.
Brendan Pittman, managing director, Pittman Traffic, said: “As we have no showroom and only operate online, we needed a system that could improve our capabilities of our webshop ….. From day one the Simply Dynamics team was extremely flexible and they provided us with in-house development resources to build custom processes for our business. Simply Dynamics also accommodated us when we requested an earlier go live than originally agreed and worked closely with all of our team to ensure the entire implementation ran as smoothly as possible.”
Willie Fitzgerald, sales manager, Simply Dynamics, said: “As a customer-focused business ourselves, we understand the importance of delivering high quality customer service for Pittman Traffic. With the integrated Microsoft Dynamics NAV solution, all of Pittman Traffic’s critical business information is available in the one system delivering faster, more efficient services for its customers. It is also enabling it to automate additional benefits such promotions and discounts for new and returning customers. As Pittman Traffic continues to grow, Microsoft Dynamics NAV has the flexibility to change and grow with them.”